99zo Privacy Policy – Our Commitment to Protecting Your Information

1Introduction

99zo (https://99zo.app) is a trusted online gaming and betting platform in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy explains how 99zo collects your data, what it is used for, and how carefully it is stored.

This Privacy Policy applies to all 99zo services – including the website, mobile app, and any other digital channel. The 99zo Privacy Policy has been developed in alignment with internationally recognized data protection standards.

Our goal is simple – so you can play on 99zo completely worry-free. Just enjoy the entertainment without any concern about the security of your data.

2What Types of Information We Collect

99zo only collects information that is genuinely necessary to provide our services. We do not request or collect data beyond what is needed. The types of information we collect are described below:

Under the 99zo Privacy Policy, only payment method identifiers are stored as financial information. Full card numbers or complete bank account details are never stored.

3How Your Information Is Used

99zo uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent. The primary uses are outlined below:

• Account management: To ensure secure registration, login, and account safety.
• Payment Processing: To process deposits and withdrawals accurately and maintain transaction records.
• Customer Support: Our support team uses your information to resolve issues and answer your questions.
• Security & Fraud Prevention: To detect irregular activity and keep your account secure.
• Legal obligations: To fulfill legal obligations related to anti-money laundering and KYC compliance.
• Service Improvement: To analyze user behavior (anonymously) and improve the gaming experience.
• Promotional Communications: To inform you about offers and bonuses, with your consent.

4Data Retention & Timeframes

99zo does not retain your data longer than necessary. All relevant data is kept for as long as your account remains active. After an account is closed or deleted, certain information may still be retained for a specified period to meet legal obligations.

• Account and identity information: up to 5 years after account closure.
• Financial transaction data: up to 7 years, in accordance with financial regulations.
• Technical logs and cookie data: typically retained for up to 12 months.
• Customer support conversations: retained for up to 2 years.

All data is stored in encrypted form on 99zo's secure servers. Information is automatically deleted once its designated retention period expires.

5Data Sharing Policy

99zo never sells your personal information to third parties. However, limited data may be shared with trusted partners where necessary to deliver our services:

• Payment Providers: Payment gateways such as bKash, Nagad, Rocket, and others receive the information needed to process transactions.
• Game Software Providers: Limited user data necessary for game operations.
• Security Partners: To operate the fraud detection system.
• Legal authorities: Data may be disclosed in response to a court order or other legal requirement.

All partners are bound by strict confidentiality agreements and are prohibited from using or sharing your data for any other purpose.

6Cookie Policy

Cookies are used on the 99zo website and app. Cookies are small text files stored in your browser. They help improve your experience and keep the platform running smoothly.

• Essential cookies: Required to maintain your login session and ensure platform security. These cookies cannot be disabled, as the platform cannot function without them.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To understand platform performance and usage patterns (data remains anonymous).
• Security Cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on 99zo to not work properly.

7Your rights

Under the 99zo Privacy Policy, you have clear rights over your own data. Your key rights are outlined below:

• Right to Access: You have the right to find out what information 99zo holds about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: Under specific conditions, you can request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that we stop processing your data.
• Right to Portability: You can receive your information in a readily readable format.
• Right to object: You can object to certain types of data processing.

To exercise any of your rights, please reach out to 99zo support. We will respond to your request within 30 days.

8Children's Privacy

99zo is an adult gaming platform. Use of 99zo by anyone under 18 is strictly prohibited. We do not knowingly collect any information from minors.

If we discover that a minor has registered an account, that account will be immediately deactivated and all associated data will be deleted. If a parent or guardian suspects their child is using 99zo, please contact our support team right away.

9Security Measures

99zo has put in place the highest technical and administrative measures to protect your information. Our core security layers are:

• SSL/TLS encryption: 256-bit encryption on all data transfers.
• Database Encryption: Stored s All sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall & Intrusion Detection: Advanced systems to prevent unauthorized access.
• Regular Security Audits: Regular audits carried out by third-party experts.
• Employee Training: All employees receive regular training on data protection.
• Incident Response Plan: A dedicated team is on standby to respond swiftly to any security incidents.

No one can guarantee 100% security on the internet. However, 99zo always takes every precaution possible. In the event of any security breach, affected users will be notified immediately.

10Policy Updates

The 99zo Privacy Policy may be updated from time to time. Changes may be made due to new legal requirements, technological developments, or improvements to our services.

You will be notified of any significant changes via your registered email or a platform notification before they take effect. Continued use of 99zo after such changes constitutes your acceptance of the updated Privacy Policy.

11Contact

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact the 99zo support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Start a live chat directly from any page on the platform.
• Email: [email protected] (you can typically expect a reply within 24 hours).
• FAQ: For answers to common questions FAQ page View.

We treat every privacy concern with the utmost seriousness. We aim to resolve reported issues within 30 days.